Smart Cities

How to embark on becoming a smart digital city of tomorrow

AI can combine with massive amounts of data to transform how a city operates.

The recent growth in digital technologies is enabling cities to undergo transformations for streamlining smart services and offering new products. Digitization has changed the way citizens and stakeholders live, work, collaborate, and communicate. This disruptive change inter-connects with all information systems and processes that are important for providing services. Although digital transformation present opportunities for achieving smart cities, municipalities still struggle with managing data integration and complexity.

An integrated approach to the Internet of Things (IoT), connectivity, Artificial intelligence (AI), distributed computing and other technologies is required to transform cities into smart cities. Cities of a nation form pillars of the economic growth of that nation, but they can become unmanageable due to various factors like overpopulation, undelivered or underdelivered critical services. Such factors can lead to a point where the cities become an unpleasant place to be. Therefore, the idea that smart cities are needed to make cities a beacon of opportunities and economic growth is being realized worldwide. What makes a city a “smart city” is not just the degree of technology advancements that the city is abreast with. provides an integrated approach to technology implementation can help relieve particular challenges like parking and traffic management, street lighting, energy consumption, and public safety.

While the use cases of Smart City technologies promise to revolutionise the way we live in our urban areas, both organisations in the public sector procuring these systems and in the private sector developing them will need to take account of the unique implications of this new technology and navigate the data privacy and AI risks with good governance measures. is familiar with implementing these measures for our clients and hope to have left you with some useful “food for thought” for your own AI implementation strategy.

What has been exposed by the Covid-19 crisis is that the historic independent silo development of many city departments – be it public safety, health care, e-government, communications, transportation, power and water, municipal services, environmental and logistics – have not been able to collaborate and adapt fast enough to protect their citizens. The digital transformation of city services is required, where information and situational awareness is readily available from all required sources in near real-time to make informed decisions.