How to embark on becoming a smart digital city of tomorrow

AI can combine with massive amounts of data to transform how megacities operate.

The recent growth in digital technologies is enabling cities to undergo transformations for streamlining smart services and offering new products. Digitization has changed the way citizens and stakeholders live, work, collaborate, and communicate. This disruptive change interconnects with all information systems and processes that are important for providing services. Although digital transformation presents opportunities for achieving smart cities, municipalities still struggle with managing data integration and complexity. provides an integrated approach to technology implementation that can help relieve particular challenges like parking and traffic management, street lighting, energy consumption, and public safety.

What has been exposed by the COVID-19 pandemic is that the historic independent silo development of many city departments – be it public safety, health care, e-government, communications, transportation, power and water, municipal services, environmental and logistics – have not been able to collaborate and adapt fast enough to protect their citizens. The digital transformation of city services is required, where information and situational awareness is readily available from all required sources in near real-time to make informed decisions.